Privacy Policy

1. Scope of Review & Workspace Data Usage

RepuTrail serves digital marketing and local SEO agencies worldwide. All client merchant information, customer review text, ratings, and white-label brand assets (such as Agency Name and Logo) imported or managed on the platform are strictly isolated via PostgreSQL Row Level Security (RLS) and are used exclusively for analytics, AI reply drafting, and monthly report generation within your authorized agency workspace.

2. AI Model Processing & Zero Public Training Commitment

• Encrypted API Transmission: When you trigger AI sentiment analysis, multilingual reply generation, or monthly report synthesis, review text is transmitted solely over TLS-encrypted HTTPS connections to our enterprise AI inference endpoint.
• Never Used to Train Public Models: Your agency data and your clients' customer reviews are never sold, shared with third-party data brokers, or used to train public large language models.
• Data Minimization: Our monthly reporting engine aggregates metrics on the server first and sends only anonymized statistical summaries plus at most 5 representative reviews to the inference endpoint.

3. Payment Security & Billing Data

All subscription payments on RepuTrail are processed directly by Stripe (PCI-DSS Level 1 certified). RepuTrail never stores your credit card numbers, CVV codes, or online banking credentials on our servers; we only store your Stripe Customer ID and subscription status for quota provisioning.

4. Data Export, Retention & Account Deletion

You retain full ownership of your agency workspace data. You may export your reports as PDF or delete any workspace and its associated reviews at any time from your dashboard. To request a complete export of your account data or permanent deletion of your agency account, please contact our privacy team: