Refund & Cancellation Policy

1. One-Click Cancellation Anytime (No Lock-in)

All paid subscription plans on RepuTrail (Starter and Agency Pro) are billed on a flexible monthly cycle with no long-term lock-in contracts. You may cancel your subscription at any time with one click on the Billing & Subscription (/billing) page. Once cancelled, your account will automatically stop recurring charges starting from the next billing cycle, while you continue to enjoy your current paid tier benefits until the end of the current billing period.

2. 7-Day Unconsumed Full Refund Guarantee

We want every agency to subscribe to RepuTrail with complete peace of mind:

• Full Refund Condition: Within 7 calendar days of your initial subscription payment, if your account has not consumed any newly granted paid Credits during that billing period, you may apply for a 100% full refund.
• Partial Usage & Duplicate Charges: If duplicate billing or a platform technical fault prevents normal usage, we will verify the issue and issue a full or prorated refund promptly.

3. How to Request a Refund

Please send an email from your registered agency email address to our billing support team with your account email and payment receipt number. Approved refunds are returned to your original payment method via Stripe within 5–10 business days: