Terms of Service

1. Service Overview & Account Eligibility

RepuTrail provides multi-workspace customer review management, AI sentiment & theme diagnostics, multilingual reply drafting, and white-label monthly report generation for digital marketing and local SEO agencies. You are responsible for maintaining the confidentiality of your account credentials.

2. Credits Deduction & Plan Quotas

• New Account Trial Quota: Every newly registered agency account receives 30 Free Credits and 1 default client workspace.
• Consumption Rates: Analyzing and generating dual-tone multilingual replies for a single review deducts 1 Credit; generating a two-stage aggregated white-label monthly report deducts 10 Credits.
• Deduction Integrity: All Credit deductions are executed atomically on the server and recorded in your account's audit ledger. Paid subscription Credits refresh monthly according to your active billing cycle.

3. Human Review Requirement & Liability Disclaimer

Especially for 1-star or high-risk reviews involving consumer disputes, medical/food safety claims, or refund demands, your agency or the merchant must verify the facts and approve the final response. RepuTrail is not liable for any commercial disputes, reputational loss, or legal liabilities arising from unreviewed publication of AI-generated text.

4. Acceptable Use Policy

You agree not to use RepuTrail to upload or generate unlawful, defamatory, fraudulent, or infringing content, and not to use automated scripts to abuse API rate limits or circumvent workspace quotas. Violation of these terms may result in account suspension.

5. Contact Us

For questions regarding these Terms of Service, please contact: support@reputrail.com